Jira Service Management is a service management solution designed to help teams deliver great service fast, bring visibility to work, and accelerate the flow of work between development, IT, and business teams. It is built on the Jira platform and encompasses deeper service management practices across service request, incident, problem, change, knowledge, asset, and configuration management. Some key features of Jira Service Management include:
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Request Management: Customers can easily send requests by email, a customizable help center, and an embeddable widget. Jira Service Management makes it easier to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place.
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Queues: Queues are where agents work on customer requests. As a project administrator, you can set up and configure queues to triage requests to the right service project agents.
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Dashboards and Reports: Jira Service Management provides dashboards and reports to help teams track and manage their work.
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Forms: Jira Service Management allows teams to build dynamic forms and checklists without code or custom fields.
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SLA (service-level agreement) management: Jira Service Management allows teams to set up and manage SLAs to keep their work on track with goals.
Jira Service Management is available in different pricing plans, including Free, Standard, Premium, and Enterprise, with different features and capabilities.
