what is bpo job

Business Process Outsourcing (BPO) is a business practice in which an organization contracts with an external service provider to perform an essential business task. BPO companies are outsourcing companies that establish a relationship with the client company and then take over the clients non-core and administrative functions such as accounting, payment processing, IT services, human resources, regulatory compliance, quality assurance, customer support, sales, and marketing. BPO practices are adopted in two main areas of back-office and front-office operations. Back-office BPO refers to a company contracting its core business support operations to outside professionals who ensure the business runs smoothly, while front-office BPO tasks commonly include customer-related services such as tech support, sales, and marketing. BPO call centers are teams of outsourced agents who handle incoming and outgoing customer calls for other businesses. BPO is used by organizations to outsource non-core and administrative functions, which allows them to reallocate time and resources to core competencies like customer relations and product leadership, ultimately resulting in advantages over competing businesses in their industry.