what is a service designer

A service designer is a professional who engages in the activity of planning and arranging people, infrastructure, communication, and material components of a service to improve its quality and the interaction between the service provider and its users. Service design is a process that pulls from many different sources, such as user experience, product management, and marketing, to create and optimize powerful experiences that can be delivered seamlessly. Service designers are responsible for designing services according to the needs of customers and users, and they must be able to understand what makes a good or bad service and interpret the needs of users into ideas for new or improved services. They also suggest behavioral patterns or "scripts" for the actors interacting in the service, which allows greater user freedom and better provider adaptability to the users needs. The demand for professionals with expertise in service design is growing across various industries, from tech to hospitality.