A formal complaint is a written document filed by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint. Formal complaints are assigned to a Compliance Officer for inspection. Formal procedures are for substantiating a complaint with evidence, or formally bringing the staff involved together to try to reach an agreement. Formal action is usually appropriate when the allegations are serious, discipline is a possible outcome if the allegations are substantiated, or the allegations are denied and the person complaining wants to try to substantiate them. Formal complaints are most appropriate in cases where the allegations are serious or the problem is based on miscommunication or a misunderstanding. Formal complaints can be filed in person, by mail, or by electronic mail, by using the contact information provided by the organization.
Key points to keep in mind about formal complaints include:
- Formal complaints are written documents filed by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint.
- Formal complaints are assigned to a Compliance Officer for inspection.
- Formal procedures are for substantiating a complaint with evidence, or formally bringing the staff involved together to try to reach an agreement.
- Formal complaints are most appropriate in cases where the allegations are serious or the problem is based on miscommunication or a misunderstanding.
- Formal complaints can be filed in person, by mail, or by electronic mail, by using the contact information provided by the organization.
