From a systems perspective, the people required to provide the interior design services to the Pearsons can be considered stakeholders or actors within the interior design service delivery system. More specifically, these individuals represent different roles or entities involved in the service process, including:
- Sales Representative: The point of initial contact, responsible for client relations and sales.
- Designer: The professional who creates the design plan.
- Project Supervisors/Workers: Those who oversee and execute the physical work.
- Office and Billing Personnel: The administrative staff managing scheduling, billing, and documentation.
Together, they form an integrated system that delivers the interior design service to the Pearsons. In systems terminology, they can also be categorized as service providers or system components working collaboratively toward the common goal of beautifying the Pearsons’ home.
