To stop auto-renewal on your MTN data plan, you can use any of the following effective methods:
Using USSD Code
- Dial *312# on your phone.
- Select option 1 for "Data Plans."
- Then choose option 11 to "Manage Data."
- Select option 3 to "Cancel Auto-renewal."
- Follow the prompts to confirm cancellation of auto-renewal for your active data plans.
This method cancels all active auto-renewing data bundles on your MTN line
Using SMS
-
Send a text message with the format NO followed by your data bundle code to 312.
For example, if your bundle code is 103, send "NO103" to 312. -
You can find your specific bundle code from the initial subscription message or MTN notifications.
This method cancels auto-renewal for the specific data plan associated with that code
Using the MTN App
- Download and open the MTN Nigeria app.
- Log in with your phone number and OTP.
- Navigate to your data plans or subscriptions section.
- Find the auto-renewal setting and turn it off.
This option depends on app availability and version but is a convenient alternative
Additional Tips
- If unsure about your bundle code, check your SMS messages from MTN or dial 123 5*1# and reply as prompted to view your current plan
- For further assistance, you can contact MTN customer care by dialing 180.
By following these steps, you can effectively stop MTN data auto-renewal and avoid unintended subscription charges
