To return SHEIN items, follow these steps:
- Sign in to your SHEIN account and go to "My Orders." Find the order with the item(s) you want to return and click on "Order Details" or "Return Item"
- Select the item(s) to return and choose the reason for the return. Note that some items are non-returnable, such as bodysuits, lingerie, swimwear, jewelry, beauty products, and customized items
- Choose your return method :
- Use the SHEIN-provided return label (free for the first return per order within Canada; additional returns incur a shipping fee).
- Alternatively, you can use your own shipping method but must ensure the package is postmarked within 30 days from delivery
- Print the return label (if using SHEIN's label), pack the items securely in the original packaging if possible, and attach the label on the outside of the package
- Ship the package at your nearest drop-off location (post office, courier, or locker as applicable). Keep the proof of postage until your refund is processed
- Refund process : Once SHEIN receives and inspects the returned items (which must be unworn, unwashed, undamaged, and with original tags attached), they will process your refund within about 7 days. The refund will be issued to your original payment method or SHEIN Wallet as requested
Additional notes:
- Returns must be postmarked within 30 days of delivery.
- The first return shipping is free; subsequent returns from the same order may incur a fee deducted from your refund.
- Some items like swimwear and cosmetics with broken hygiene seals cannot be returned for hygiene reasons
This process applies to SHEIN Canada; policies may vary slightly by region but follow a similar procedure
. In summary, initiate the return via your SHEIN account, select items and reasons, print and attach the return label, ship the package within 30 days, and wait for your refund after inspection
