To cancel a DoorDash order, follow these steps depending on your device: On the DoorDash mobile app:
- Open the app and tap the Orders tab at the bottom.
- Select the order you want to cancel.
- Tap Help in the top-right corner.
- Choose Can I cancel my order?
- Follow the prompts to cancel the order and select a reason for cancellation. Your refund options will be shown, which may be full or partial depending on the order status
On the DoorDash website (desktop):
- Log in to doordash.com.
- Click the menu icon (three lines) in the top-left corner.
- Select Orders and choose the order to cancel.
- Click Help on the right side.
- Select Cancel Order and follow the on-screen instructions
Important details:
- You can only cancel before the restaurant starts preparing your order or before a Dasher (delivery driver) has been assigned to it.
- Canceling early usually results in a full refund.
- If the order is already confirmed or a Dasher is assigned, you may only receive a partial refund or credits to your account
- Refunds typically take up to three business days to process
If you placed an order via a third-party app (e.g., Chick-fil-A app), you should contact DoorDash support directly to cancel: 1-833-430-1315
. For merchants, orders can be canceled via the DoorDash Merchant Tablet by selecting the order, tapping Issue with Order , and confirming cancellation. Fees and reasons for cancellation may apply
. In summary, to cancel your DoorDash order, act quickly through the app or website by accessing your order, selecting Help, and choosing to cancel before the order advances too far in preparation or delivery stages
