To recall an email in Microsoft Outlook, follow these steps:
- Go to the Sent Items folder in Outlook.
- Find and double-click the email you want to recall to open it in a new window (just selecting it in the reading pane won't work).
- In the open message window, go to the Message tab on the ribbon.
- Click on Actions (or More commands (...) in some versions), then select Recall This Message.
- You will be given two options:
- Delete unread copies of this message – to remove the email from recipients’ inboxes if they haven't read it.
- Delete unread copies and replace with a new message – to replace the original email with a new one you can edit and resend.
- Optionally, check the box to tell you if the recall succeeds or fails for each recipient.
- Click OK to execute the recall.
If you chose to replace the message, compose the new message and send it. After you initiate the recall, you will receive a Message Recall Report via email indicating whether the recall was successful or not for each recipient. Important notes:
- This feature works only if both you and the recipients have Microsoft 365 or Microsoft Exchange accounts in the same organization.
- The recall will only succeed if the recipient has not yet opened the original email.
- You cannot recall messages sent to or from external services like Gmail or Hotmail.
- The recall feature is not available in Outlook on the web but is available in Outlook for Windows, Mac (version 16.94 or later), and recently in Outlook for Android and iOS.
- If you don't see the "Recall This Message" option, it might be due to your account type or organizational settings.
This process is summarized from Microsoft’s official guidance and tutorials on recalling emails in Outlook
