Fidelity is currently experiencing issues providing brokerage or mutual fund account information, which appears to be a temporary technical problem. Users have encountered error messages indicating that Fidelity is unable to load or retrieve brokerage account information, and this has affected access on various devices and browsers. The issue might be caused by high traffic or temporary server problems. Common troubleshooting steps include refreshing or restarting the Fidelity app, trying a different browser or device, clearing browser cache and cookies, or reinstalling the mobile app. If these steps do not resolve the issue, contacting Fidelity support is recommended. Some users have reported this happening during market hours, which can disrupt trading activities until the problem is resolved by Fidelity's technical team.
There is no indication from the information available that Fidelity has permanently stopped providing brokerage services; rather, these are temporary access issues that Fidelity is working to fix.